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Social Media Dos and Don'ts

In light of recent dismissals of municipal and county employees for inappropriate posts on their personal social media accounts, it's a good time to remind you that the Town of Chapin has a social media policy for all employees, town council members, appointed commission members, contract employees and others who may be representing the Town. Please be aware that irresponsible use of social media and failure to comply with the Town's policy may subject you to a suspension or possible termination.

You are encouraged to use the following best practices when employing social media, either on behalf of the Town or in your personal posts. Prohibited statements and materials include but are not limited to:

  • Defamatory content
  • Racially offensive
  • Discriminatory
  • Pornography
  • Personal attacks
  • Illegal activity
  • Promotion of private ventures (services, campaigns, political organization)
  • Material that contains vulgar, obscene or indecent language or images
  • Proprietary and confidential information
  • Material that infringes the copyright of another person
Of special concern are comments that insult or disparage the Town, its products and services, or any public employees, public officials, public members, commission and/or committee members, even if specific names are not mentioned.

As town employees, we must be aware and sensitive to the fact that oral comments, social media networks and other online forums blur the distinction between an individual’s official and personal identities. As such, if you publish content to an outside website or media channel outside of the Town’s official online presence and it has something to do with subjects associated with the Town, you must use a disclaimer stating that it is indeed your personal opinion and not representing the opinion of the Town of Chapin. Do not reference or use your formal position with the Town when writing in a non-official capacity. 

This policy is not an attempt to infringe on anyone's First Amendment right to free speech. Rather it is an awareness that the citizens have a right to expect town employees and public officials to provide impartial and professional service to all, regardless of their race, age, gender, creed or national origin.

Click here to view the Town's Social Media Policy.

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PEBA Perks

Don't forget to check out the PEBA Perks page for more information about free or reduced rate services that you can take advantage of as part of your state health benefits. From free colonoscopies and smoking cessation programs to No-Pay Copays, there are several programs that may help you and your loved ones achieve healthier outcomes.

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September Birthdays

Best wishes to our September Birthday folks!

Dan Lambert                     Sept. 8
Mayor Wilson                    Sept. 12

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Customer Service Tip

Positive language is a great way to avoid accidental conflicts sprung from miscommunication. While the change is subtle, the effects are drastic.

Say one of your products is back-ordered for a month and you need to relay this information to a customer immediately. Consider the following responses:

  • Negative language: "I can't get you that product until next month. It is back-ordered and unavailable at this time."
  • Positive language: "That product will be available next month. I can place the order for you right now and make sure that it is sent to you as soon as it reaches our warehouse!"

Redirecting the conversation from negative to positive places focus on the proposed solution. When the outcome takes center stage, it reduces the odds that customers will be upset.?

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