Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Utilities Department
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The Utilities Office is located at:Utilities Department
Chapin Town Hall
157 NW Columbia Avenue
Chapin, SC 29036
Our office is open Monday through Friday, 9 a.m. to 5 p.m. -
Utilities Department
Just a reminder to our Chapin sewer customers - your bill will increase February 1, 2018. Town Council approved a $2.50 rate increase for in-town customers and a $7.50 rate increase for out of town customers. If you have automatic bank draft you will need to adjust your draft to reflect the new rate increase. Thank you!
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Call Customer Service at 803-345-0416 during normal business hours (Monday - Friday, 9 a.m. - 5 p.m.), or for after-hours service call 803-605-9711.Utilities Department
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Call 803-605-9711, and our on-call utility staff member will contact you as soon as possible following receipt of a maintenance call.Utilities Department
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Yes, it is located at Town Hall in the drive-through window area, located at the left side of the building.Utilities Department
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All customers are required to come to our office, complete the appropriate paperwork, and pay the required fee. We do require copies of your lease or closing statement as well as your driver's license. The applications for service and sewer service agreement can be found on ourUtilities Department
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If you are in our office by 2:30 p.m., we can get your service on for you that day.Utilities Department
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The bill will be mailed before the 15th of each month. Payment is due by the 30th of each month.Utilities Department
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Water meters are read monthly and usage is billed at a flat rate. The base rates and cost per gallon is determined by several factors. Sewer service is billed as a flat fee and is not based on the amount of water you use. For more information, view ourUtilities Department
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Your sewer rate is a flat fee and is not based on the amount of water you use.Utilities Department
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You may pay by mail, in person at Town Hall, by phone at 1-800-830-9058, or online. You may also sign up for an automatic bank draft service. For more information, view ourUtilities Department
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Payments are posted the day that we receive them in the mail. If payment is placed in the drop box after 9 a.m., it will be posted the next business day. Online payments are posted when received; however, there can be a delay of 12 - 36 hours before payment is received in our office.Utilities Department
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Payments are due by the 30th of each month. Non-payment within three days from the due date will be subject to a $5 penalty. If any bills remain unpaid 60 days from the due date, all service will be disconnected, and will remain disconnected until all bills have been paid in full, along with a re-connection fee. When service has been disconnected, a personal check will not be accepted.Utilities Department
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Utilities Department
Yes, we do give leak adjustments after receiving the request in writing from the customer. The request may be a copy of a plumber's bill or a copy of the receipt for materials used. We do request that the customer keep the account current until any adjustment is made. We generally make adjustments after usage comes back to a normal range to help ensure that the leak has been corrected.
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Utilities Department
No, but if you can calculate an approximate cost for filling the pool by using our Schedule of Rates and Fees below. The sewer portion of your bill is not affected by filling a pool.
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Chapin only owns and operates the water lines in the Amick’s Ferry Road area, starting at Bear Creek Road and on Columbia Avenue from Interstate 26 to the Chapin Chamber of Commerce. The City of Columbia owns and operates the remainder of the water lines serving Chapin customers. The entire sewer system is owned and operated by the Town.Utilities Department
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- Gravity - All sewage flows from house into gravity sewer line.Utilities Department
- Letts Tank - Sewage flows from house into 2-compartment tank. Solids stay in tank and liquids flow into gravity sewer line. Solids should be pumped out every 3 to 5 years.
- Step or Letts with Pump - In this 2-tank system, sewage flows from house into 2-compartment tank. Solids stay in first tank, and liquids gravity into second tank which contains an effluent pump. Liquids are pumped into a sewer force main. Solids should be pumped out every 3 to 5 years.
- Grinder - In this 1-tank system, sewage flows from the house into a tank which has a grinder pump. All sewage is ground up and pumped into a sewer force main.